The City continues maintaining essential services during a state of emergency with orders to prevent the spread of COVID-19. All City services including police, fire, water, transit, water & recycling are continuing and managing well. Please see below for the latest updates. Supporting business and local operators The City of Calgary working with City Councillors, partners and business stakeholders from various industries has created a Business Sector Support Taskforce to monitor, evaluate and manage sustainability and wellness throughout the business community as we weather the COVID-19 storm together. Recently (March 20), the taskforce launched an online resource for businesses to serve as a centralized hub of information to support the business community during these challenging times. As new information is released from the different orders of government, communication via a centralized information hub for businesses can be found at calgary.ca/covid-business. Additionally, the taskforce will communicate business stakeholder challenges, and financial options for support. Plus 15 Network closures Similar to restrictions in place for public access to The City of Calgary Municipal Complex, we have adjusted Plus 15 access. Please refer to the Plus 15 map to see which walkways have limited access weekdays from 6 a.m.-6 p.m. The network will be closed on weekends until further notice. Livery Transport Services Taxi and limousine driver’s licences expiring in March or April 2020 are being automatically extended. Eligible licensees are being contacted via email with the new expiry date. To support physical distancing, drivers are asked to avoid visiting the LTS office in person. Drivers who also drive for a Transportation Network Company are asked to contact their company regarding the renewal process, which may be available online. For more information visit calgary.ca. Safety with household cleaning supplies We are cautioning citizens to avoid trying to make their own cleaning compounds with the hope of finding a “super cleaner.” If your preferred over-the-counter cleaner isn’t readily available at your store, creating your own version can be very dangerous to you, your family and your home if not done correctly. When using over-the-counter cleaners, sanitizers or disinfectants, never mix them together. Always use products as recommended by the manufacturer on the product packaging. Remember, more is not better. Many household chemicals are not compatible and mixing products together may cause a strong chemical reaction that produces dangerous and harmful gas. Many are flammable including alcohol based hand sanitizer. Serious injury may result from breathing the gas and fumes or being near flame or open heat (even after drying). When diluting Chlorine bleach, always use clean cool water, be careful not to spill or splash, and always follow specific instructions from a credible source such as: Alberta Health Services Health Canada US Centers for Disease Control World Health Organization These diluted products may need to be prepared fresh daily as needed. Water We are asking homeowners to work with us in avoiding unnecessary repairs to home and City sewer (wastewater) systems by flushing only toilet paper and human waste down toilets. This will allow our crews to focus on the delivery of essential services and maintain social distancing guidelines. Flushing anything other than human waste and toilet paper down the toilet can clog pipes and create sewer back-ups, which can be costly for both homeowners and The City. Wipes that claim to be flushable aren’t. After they’re flushed, they don’t break down like toilet paper does. Toilet paper will disintegrate after it’s flushed, but so-called “flushable” wipes retain their shape and strength, causing blockages in pipes. Facial tissue (Kleenex), serviettes and paper towel cannot be flushed down your toilet. They do not break down as toilet paper does, and lead to clogs and sewer back-ups. Wipes, paper towel and all other items used as a toilet paper alternatives should be bagged and disposed of in your black cart. They do not belong in your green or blue bins. There is additional information of what can't go down your sink and toilet.

The City of Calgary continues maintaining essential services during a state of emergency with orders to prevent the spread of COVID-19. Please see below for the latest updates.Calgary Community Response Fund Through a formal partnership with The City of Calgary (including the Calgary Emergency Management Agency), United Way of Calgary and Area has been asked to establish a local COVID-19 Community Response Fund to support community social service agencies who are working diligently to keep Calgarians safe and well during the COVID-19 pandemic. The fund will allow for a collaborative citywide fundraising effort, which will make it easier for Calgarians to contribute to one, centralized fund and ensure an effective, coordinated response to support the local community. Census Due to our current state of emergency, The City has decided to postpone the 2020 census to later this year or possibly next year. The census is conducted to obtain an official count of dwelling units, population and other demographic information. Census data is used to make informed decisions on the provision of population-based city services. In keeping with provincial legislation, census data is normally collected door-to-door and online starting April 1 and ending mid-June. The gathering of census workers for required training and door-to-door collection of data presents an unnecessary risk to census workers and citizens. For more information about the census, please visit Calgary.ca/census Fair Entry The Fair Entry site at the Municipal Building is now closed. The site at the Village Square Leisure Centre is unavailable with the closure of this facility. After March 20, all applications and Fair Entry services must be made by phone, online, or by mail or fax. Please call 311 to get one-on-one assistance, including assistance in a language other than English. Planning & Development service counter Effective today, the Planning and Development counter is temporarily closed, and we are accepting applications only through our online systems at apply.calgary.ca. We are still operating normal business hours. Support continues to be available by phone and live chat. Waste & Recycling Services Waste & Recycling Services will be making some changes to waste collection and landfill disposal, including: Green cart collection will remain at every other week (instead of switching to weekly collection in April). No extra bags of yard waste will be picked up starting March 24, 2020. Black carts are collected every other week. No extra bags of garbage will be picked up starting March 24, 2020. Blue carts are collected every week. City landfills (Shepard, East Calgary and Spyhill) will stay on the six-day schedule, however only credit and debit cards are now accepted for payment. These changes are to help reduce our drivers’ contact with other people and minimize touching surfaces. Calgary households may see a change in their pickup day for their blue, green or black cart starting the week of April 6. These changes allow Waste & Recycling Services to remain efficient and provide flexibility for maintaining service through the COVID-19 pandemic. Residents should visit calgary.ca/collection to check their collection schedule and sign up for convenient reminders by email, text message, telephone or the Garbage Day app. Animal Services The City’s no cost spay/neuter program has been suspended. All previously scheduled appointments for this program are now canceled and indefinitely postponed. If you have questions, please contact 311 or check the web page. Currently, the Animal Services Centre remains open to the public. However, to limit our staff’s exposure to the public, we ask that no stray animals are brought to the facility unless it is injured or in distress, and cannot be taken to a veterinary clinic. If you believe your animal has been impounded and are sending a designate to claim your pet, please call ahead to notify the shelter. Your designate must present photo ID at the time of pick up. Pet license renewals or purchases can be made online at www.pets.calgary.ca . Water Services The City has heard concerns about the water supply, and would like reassure citizens that safe, clean drinking water will continue running.Utility Payment If you are struggling to pay your water bill during this time you can contact ENMAX, our contracted billing provider, at 310-2010 to discuss options that are available to you. Water Utility customers will not have their water service disconnected for non-payment during this time. Physical distancing The City’s infectious disease plan is in place and things are going according to schedule, says Tom Sampson, Director of Calgary Emergency Management. “It’s incredibly important to practice physical distancing to stop the spread of COVID-19 within our community,” said Sampson. “For those who are feeling unwell or who have returned from an international trip, you must stay home. But it’s also important to know that staying home doesn’t mean you can’t go outside to get some fresh air or enjoy a walk on our pathways or parks as long as you are at a distance from others.” -30-

CITY OF CALGARY CALLS LOCAL STATE OF EMERGENCY TO LIMIT SPREAD OF COVID-19 The City of Calgary has declared a State of Local Emergency to support the Province of Alberta’s efforts to combat the spread of the COVID-19 pandemic. This gives The City the power to ensure reducing the capacity of events and facilities to 50% of their fire load card occupancy, to a maximum of 250. Effective immediately, we are also advising the following will be ordered closed until further notice: The Calgary Public Library All City of Calgary recreation facilities All City-owned, partner-operated facilities, Remington YMCA at Quarry Park Great Plains Recreation Facility Shane Homes YMCA at Rocky Ridge Brookfield YMCA at Seton Westside Recreation Centre Melcor YMCA at Crowfoot Shawnessy YMCA Saddletowne YMCA Cardel Rec South (includes South Fish Creek Rec Association) Vivo Centre for Healthier Generations Genesis Centre (includes NECCS) Trico Centre for Family Wellness Repsol Centre This order does not include grocery stores, airports, shopping centres, pharmacies and casinos at this time. At present this also does not include offices, however, we are asking employers to move toward teleworking wherever possible to support physical distancing. Alberta Health Services facilities are also exempt. In Council Chambers we will be allowing people who are interested in public hearings to call in and we will be enforcing physical distancing in chambers. All in-person engagement activities have also been cancelled until April 30. Opportunities to gather public input into City projects will still be available online. We are still serving citizens All our City services are still functioning. Our top priority is maintaining essential services and they are managing well. We are also still open for business for online services for those who want to stay out of public places. A list of these services are available at Calgary.ca/covid19. “Let me be clear: your water will keep running and your power will stay on. Transit will keep operating and if you have an emergency, you can still call 911 for help from fire, police and ambulance,” said Tom Sampson, Director of the Calgary Emergency Management Agency. “There is no need to panic or worry that you won’t receive essential City services.” “While it can seem extreme to have places we know and love closed down, this is in line with the actions that other regions who have had success containing COVID-19. Strong measures now mean we get ahead of this before it becomes very problematic, like we have seen in other cities and countries,” Sampson said. “Grocery stores, pharmacies, banks, hospitals and other critical services will remain open. I need to be absolutely clear: there is no need to hoard supplies,” said Sampson. “The decisions today were not taken lightly but they are important. I want to remind Calgarians that we need to look after one another. Clean hands, clear heads, open hearts,” said Mayor Nenshi. -30-

Calgary Recreation facilities will remain open for the time being. The City of Calgary is working closely with Alberta Health Services. At this stage, The Province is not recommending their closure, but has imposed a limit to social gatherings of more than 250 people, which will limit the number of visitors to some facilities. According to the research brought forward by Dr. Deena Hinshaw and the team at AHS, the COVID-19 virus is not transferred through pool water. For other recreational uses, it’s important to maintain good physical distancing to those also using the facilities. Calgary Recreation facilities and those operated by our partners have instituted a number of measures to increase the physical distance between patrons and increase levels of cleanliness. As always, individuals must also be responsible. Practice good hand hygiene and clean your equipment thoroughly after use. It’s important that we each manage our physical and mental health. Exercise, social contact, and maintaining our connection to our neighbours is also important. We will continue to follow the recommendations of AHS, and will update our actions and policies as required. As always do not come if you’re sick. Even a little. No sniffles, no mild colds, no GI issues — nothing that could cause others’ immunity to be compromised.

Calgary's Returning Officer is looking for feedback from Calgarians on two proposed ward boundary scenarios. “A ward boundary maintains equitable representation by Councillors across the city,” said Laura Kennedy, Returning Officer. “I notified Council on Oct. 22, 2019 that I would be conducting a review of the ward boundaries.” When there is a significant difference in representation among the wards, then the boundaries need to be revised. Wards 3, 7 and 12 were found to have population deviations (a deviation is the percentage difference from the average), and Ward 5 has an elector count deviation inconsistent with the Ward Boundary Determination and Review Policy. “The process to review and change ward boundaries is outlined in the Ward Boundary Determination and Review Policy,” said Kennedy. “But as cities grow or people move to developing parts of the city, the deviation in population between wards will increase. In order to adjust for variances in population between wards, ward boundaries must change.” The Returning Officer is asking for feedback on two proposed scenarios for new ward boundaries. The purpose of the public engagement is to help inform the Returning Officer’s ward boundary independent recommendations to Council. “As Returning officer, I gather input into the scenarios, but no decision will be made until I have collected and reviewed all the feedback and respond to it in a public report to Council,” said Kennedy. Calgarians can provide feedback online starting today, at an Open House on Feb. 24 at the Municipal Building, or stop by some pop-up engagement sessions throughout the city. Interested Calgarians can go to engage.calgary.ca/wardboundaries to learn about the changes, provide feedback, and see all the locations for in-person feedback. -30- Media Availability Returning Officer Laura Kennedy will be available to speak to the media regarding the ward boundary review during the in-person open house Date: Monday, February 24, 2020 Time: 12:00 noon** Location: Calgary Power Reception Hall, Calgary Municipal Building **Note: This availability will occur during the lunch break from the Council Meeting on that day, so exact start time might be delayed depending on when the lunch break occurs.